Refund & Cancellation Policy
What is Sinina.com’s Free & Easy Returns policy?
We want you to have an great shopping experience.
We assure you that all products sold on Sinina’s.in are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.
Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund, backed by the 15 Day Replacement Guarantee for seller Sinina’s E-Commerce
In any case, all your purchases on Sinina’s.in are backed by Buyer Protection for 30 days from the date of delivery, lest you have any issues.
What is Free Replacement?
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.
Returns are covered by the 30 Day Replacement Guarantee for seller Sinina’s E-Commerce or the 15 Day Replacement Guarantee for all other sellers on Sinina’s.in.
Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
What is Free Exchange?
If you are not satisfied with the item delivered, you can request an exchange in a different size or color. In case of Sunglasses and Jewellery (only Rings and Bangles), exchange can be requested for size mismatch. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.
How do I return an item purchased on Sinina.com?
Returns are easy, simply follow these steps
- Just Go return and click the return tabs
- Customer Support will confirm the return request and will inform you about the pickup process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We do not charge extra for returns and all replacements/pickups are done free of cost.
- Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.
- We support Replacement across categories/sellers in case of damaged item.
- For details on Seller specific return policy, please check respective Seller page
- Innerwear, lingerie, socks and clothing freebies cannot be returned for obvious reasons
- In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account
- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
- Made-to-order/custom Jewellery cannot be returned.
All this is subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for seller Sinina’s E-Commerce or the 10 Day Replacement Guarantee for all other sellers on Sinina’s.in.
What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
- Mention the Return ID on the package so that we can acknowledge your return
- Please mention Seller's address as specified in the email notification sent to you
- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference
Refund/replacement will be initiated as soon as Seller receives the product from you.
I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don't get the return within the promised date, contact us immediately.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
The Seller has declined my request. What can I do?
In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to cc@Sinina.com
You can file a dispute 30 days from the date of delivery. Sinina’s.in mediates buyer-seller disputes on a case-by-case basis.
Sinina’s.in Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.
What is Sinina’s.in Buyer Protection?
Sinina’s.in Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.
Write to us at cc@Sinina.com in case you want to raise a dispute. Sinina’s.in looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Sinina.com for settling the dispute.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like innerwear, lingerie, socks, jewellery freebies and clothing freebies
- Defective products which are covered under the manufacturer's warranty
- Innerwear, lingerie, socks and clothing freebies
- Any consumable item which has been used or installed
- Products with tampered or missing serial numbers
- Items that are returned without original packaging, freebies or accessories
- Made-to-order/Custom Jewellery
Where can I find the Seller's Return Policy?
Please go to the product page, where you can see the respective policy against each Seller offering that product.
What is Sinina.com’s Replacement Guarantee?
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from seller Sinina’s E-Commerce, or within 10 days of delivery from other Sellers.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
- Seller cannot provide replacement
- In-line with Buyer Protection, when a dispute has been ruled in your favour
Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.